1. Introduction
This Privacy Policy explains how Salenous ("Salenous," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, sign up for an account, or use our platform and related services (together, the "Service"). By using the Service, you agree to the practices described here.
This policy covers information we collect about you as a Salenous account holder. It does not cover how your own customers' information is handled when you use Salenous to run your business. In that case, you are the data controller and are responsible for your own privacy practices, including posting your own privacy notice to your end users.
2. Information We Collect
Information You Provide
- Account details such as your name, email address, password, business name, and phone number.
- Billing information, which is processed by our payment processor and not stored on our servers in full.
- Content you upload to the Service, including files, product details, text, images, and videos.
- Communications with our support team, including emails, chat messages, and survey responses.
Information Collected Automatically
- Device information such as IP address, browser type, operating system, and device identifiers.
- Usage data such as the pages you visit, features you use, the time and date of your visits, and referring websites.
- Log data generated by our servers when you interact with the Service.
- Cookies and similar tracking technologies, as described in Section 4.
Information from Third Parties
- Social sign-on providers, if you choose to link an external account.
- Payment processors, which share transaction status and limited card information needed for billing.
- Analytics and advertising providers, which share aggregated information about how users find and use the Service.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Provide and operate the Service, including hosting your data and delivering features.
- Process payments, issue invoices, and handle refunds for your Salenous subscription.
- Communicate with you about your account, updates, security notices, and support requests.
- Send marketing emails and announcements, which you can opt out of at any time.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms of Service.
- Improve the Service through analytics, research, and product development.
6. Customer Data and Your Role as Controller
When you use Salenous to run your own business, you collect information about your end users through features such as memberships, shopping carts, affiliates, and email campaigns. For that information, you are the data controller and Salenous acts as a data processor on your behalf.
You are responsible for ensuring that your collection, use, and sharing of end user information complies with applicable privacy laws such as the GDPR, CCPA, and any other local regulations. You must post your own privacy notice to your end users and obtain any consents required by law. We process end user information only on your instructions and as needed to provide the Service to you.
7. Data Retention
We keep your information for as long as your account is active and for a reasonable period after cancellation, unless a longer retention period is required by law or needed to resolve disputes, enforce our agreements, or prevent fraud. You may request deletion of your account and data at any time, subject to any legal obligations we have to retain certain records.
8. Data Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for keeping your account credentials safe and notifying us immediately if you suspect unauthorized access.
9. International Data Transfers
Salenous operates globally, and your information may be transferred to, stored in, and processed in countries other than the one where you live. These countries may have different data protection laws. When we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on approved safeguards such as Standard Contractual Clauses.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict or object to certain processing activities.
- Receive a copy of your information in a portable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
California residents. Under the CCPA and CPRA, you have additional rights, including the right to know what personal information we collect and how we use it, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.
EEA, UK, and Swiss residents. Under the GDPR and UK GDPR, we rely on the following legal bases to process personal information: performance of a contract, legitimate interests, legal obligations, and consent where required.
To exercise your rights, contact us at [email protected]. We will respond within the timeframes required by law.
11. Children's Privacy
The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at [email protected] and we will take steps to delete it.
12. Third-Party Links and Services
Our website and platform may contain links to third-party websites or integrate with third-party services such as PayPal, Stripe, and email providers. This Privacy Policy does not cover how those third parties collect or use information. We encourage you to review the privacy policies of any third-party services you interact with.
13. Changes to this Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice in the Service at least thirty (30) days before the changes take effect. Your continued use of the Service after the changes become effective means you accept the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Salenous
Email: [email protected]